Covid-19 | Palladiumonline

*** LIVE UPDATES ***

AS FROM 16.40 11/02/2020

 

🚨🚨🚨 CUSTOMER NOTICE 🚨🚨🚨

We are open to trade and public with strict social distance measures in place.

Please respect our Team and other customers and take note of the measures we have enforced within the branches.

 

WE ARE NOW REOPEN SATURDAYS 8AM - 1PM.

 

Please be aware there is a possibility that there may be

products out of stock when website says we have them.

If there is a problem with your order

one of our team will be in contact.

Please allow 10 - 14 Working Days for Delivery.

 

Thank you

for your patience at these uncertain times.

At this unprecedented time, our teams are working hard to ensure you can collect your items in a safe and secure way. If delays or issues occur, please be considerate to our team and other customers. We are all in this together.

We urge you to follow all the Government’s social distancing guidelines and to shop responsibly for essential needs only. The safety of customers and colleagues remains our top priority.

Thank you and stay safe!

Following the government announcement.

We would like to inform all are customers that we are open for business as usual and we will keep you updated with any changes as and when the government advises.

 

We appreciate your custom in these difficult times.

 

We are currently working hard with strict measures to prevent the spread of COVID-19, whilst making sure projects can still progress and that we are there for all who need us.

 

So please for are safety and yours we are kindly asking customers to...

⚠️Stay behind the lines marked on the floors at the counters.

⚠️Keep 2 metres away from staff and other customers.

⚠️Contact our team via phone

Burrington Way 01752 721050

St Levan Road 01752 551881

 

Please at these difficult times we ask that you be kind to staff and one another.

 

Stay safe and we will get through this as a nation

 

Thank you

 

Palladium Ltd

 

Link to full report

https://assets.publishing.service.gov.uk/government/uploads/system/uploads/attachment_data/file/874732/230320_-_Revised_guidance_note_-_finalVF.pdf

Coronavirus COVID-19 - UPDATES

Our Management team is meeting daily to review any changes as they arise and updating our policies to mitigate against the situation as new information becomes available. 

Our policies

 

  • Employees are following a strict hygiene regime, including all employees have been ask to wear Gloves and Faces masks to protect everyone and to regularly sanitize and wash hands.

  • All company site door handles, telephones, credit card machines and work surfaces are regularly disinfected and cleaned down. Drivers have been advised to regularly cleanse their vehicle cabs and also wear Gloves and Faces masks.

 

  • Restrictions are in place for the internal movement of employees, Our staff have been instructed to distance themselves by a minimum of two metres from others.

  • ·All internal meetings in the business have been cancelled to reduce the gathering of employees.

 

  • ·All employees are advised not to travel unless necessary and to make us known of any travel plans and destinations.

 

  • Palladium Building Supplies want you to know that out employee and customer safety is our prime concern and we are following all government guidelines to keep everyone safe and free from infection. 

Our service to you

  • Our supply chain remains robust and we have tasked our stock teams with increasing stock holdings for the most popular items.  We have been in contact with our suppliers around this issue since the initial outbreak in China and so we are well prepared.

  • We recommend that you talk to us about requirements further ahead in your project than usual.  If we can give our suppliers a longer lead time, we can be more certain of ensuring that you get what you need, when you need it

  • In the event of a case of Coronavirus being confirmed at one of our branches, we will immediately shut that branch.  Account customers will be informed by email of the situation and we will advise the closest Palladium branch to your normal branch who can serve you.  Plans are in place to ensure that in this event we have professional cleaning teams stood by to sanitise the branch and we will inform you as soon as the branch is open again.

  • Our support functions – credit control and internet sales team - remain fully functional.  In the event that we need to take further preventative measures in any of these departments please be aware that it may not be your usual point of contact who deals with your enquiry.

  • All our branches will have either hand gels or wipes at appropriate places.  We ask that you use them thoroughly before handling any of our stock or payment systems at the counter.  In addition, on receipt of delivered goods to your site, we recommend that you wash your hands before continuing work.

In Summary

We are monitoring the situation closely.  In any circumstance where we need to adapt the service we provide to you, we will inform you at the earliest opportunity.

We will continue to follow Public Health England advice to ensure we navigate these challenging circumstances. We all have a part to play in minimising the effect of this pandemic and we ask for patience and cooperation at this time. 

Do think about ordering what you need for your project a bit further in advance and we’ll help you keep building through this testing period.

If you require any further information surrounding our business continuity plans please contact your Palladium  sales advisor/executive in the first instance, or Chris Gliddon  on 07966109187 / chris@palladiumbm.co.uk

BRANCH CLOSURES

Currently all of our branches are fully operational. If any branches are closed in the coming weeks this page will be updated.

STAY SAFE, STAY CLEAN, STAY POSITIVE 

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