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IMPORTANT NOTICE​

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Due to the major roadworks around Woolwell / Roborough are with immediate effect we will not be taking any deliveries for this area until further notice.  

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Sorry for any inconvenience for more information please contact our

Transport office on 01752 751133

Palladium Free Delivery on orders over £99

Delivery Cost

Delivery Charge

Delivery Areas

Delivery Area A (PL1 - PL7 & PL9) 

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Plymouth, Devonport, The Hoe, Millbridge, Stoke, Stonehouse, Beacon park, Ford, Keyham, North Prospect, Pennycross, Home Park, Efford, Hartley, Laira, Mannamead, Milehouse, Peverell, Higher Compton, Barbican, Lipson, Mount Gould, Mutley, Prince Rock, St Judes, Crownhill, Ernesettle, Honicknowle, Whitleigh, St Budeaux, Tamerton Foliot, Derriford, Eggbuckland, Estover, Leigham, Roborough, Southway Lopwell, Woolwell, Bickleigh, Plympton, Sparkwell, Brixton, Newton Ferrers, Noss Mayo, Yealmpton, Plymstock, Heybrook Bay, Mount Batten, Wembury.

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Delivery Area B (PL8, PL10, PL11, PL12, PL17, PL19, PL20, PL21)

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Torpoint, Antony, Crafthole, Downderry, Seaton, Sheviock, St John, Looe, Saltash, Hatt, Landrake, St Germans, Tideford, Treruleford, , Liskeard, St Neot, Callington, Ashton, Bray Shop, Kelly Bray, South Hill, Calstock, Gunnislake, Albaston, Tavistock, Bradstone, Mary Tavy, Morwellham, Peter Tavy, Whitchurch, Lee Mill, Ivybridge.

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Pallet Deposit

 

Products delivered on pallets may require a pallet deposit to be paid. These pallets must be returned to the delivery branch. If your order contains a returnable pallet, we will call you to process the pallet deposit. This is £20 ex VAT per pallet. After you have removed the purchased products from the pallet and are ready for the pallet to be collected, please call us on 01752 721050. Once your pallet has been returned to your local branch, we will refund your deposit.

ONLINE ORDER & TRACK

Online Order & Track (TESTING)


It is our priority to deliver excellent customer service and provide the best experience possible from a builders merchant. With our Online Order & Track service you can track the real-time location of your goods so you know exactly when your to expect your delivery to arrive.

 

How does it work?
Once the online order (ONLY) leaves the branch, you will receive a link that allows you to track the driver’s live location. A notification is sent when the driver is 20 minutes away so you can prepare to receive the order.

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This feature is only available to online orders at the moment, Our team our working hard to make this possible for all orders in the near future.

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Please beware that the Online Order & Track is in Testing phase and will be testing for the future of Palladium and our delivery service. for information please contact us on 01752 721050 

Terms of Delivery


Please note that deliveries are to the kerbside only. Please ensure you have the necessary ability and equipment (if required) to move the items into your property. 

(a) The Company will use all reasonable endeavours to make delivery by the quoted or required date, but shall have no liability to the Buyer for any delay in delivery (unless time of delivery is expressly made essence of the contract in which event if delivery is late the Company will accept the return of the goods if unused and refund their purchase price paid but shall have no further liability).

(b) Where the Company agrees to deliver the Goods to the Buyer this shall be to the nearest point on a roadway suitable in the opinion of the driver for the vehicle used.

(c) In the event of a driver being requested to enter onto private property, the property owner shall accept responsibility and agree that the company will incur no liability in regard to any damage caused as a result.

(d) The Company reserves the right at any time prior to delivery of the Goods to adjust the price to take account of any increase in the cost of raw materials, freight, labour or services, war risk insurance rate, tax duty levy imposed on the Goods, currency fluctuations affecting the cost of imported materials, or any other change.

(e) The Company does not undertake to deliver or collect any load over roads or ground which it considers unsuitable and accepts no responsibility for damage to roads, driveways or paved areas, save where such damage is occasional by proved negligence of a Company servant. All necessary labour and equipment required to unload materials promptly shall be supplied by the Buyer and the responsibility of the Company’s drivers is limited to handling goods off the vehicle

(f) Delivery dates are estimates only and time of delivery is not of the essence of the contract.

(g) For the avoidance of doubt and without derogation from any other provision of these Terms the Company shall not be liable for any damage whatsoever whether direct or consequential (including the avoidance of doubt any liability to any third party) resulting from any delay of the Goods within a reasonable time whether such delay or failure is caused by the Company’s negligence or otherwise howsoever.

(h) The costs of any abortive delivery will be charged to the Buyer.


Polite Notice:

On Receipt Of Your Order
Please check the contents thoroughly, any damage must be noted on signature at the time of delivery. If any of the packages are damaged, or you suspect damage of any kind, clearly write DAMAGED on the paperwork or refuse the whole delivery. Please advise us immediately of any delivery received damaged, or items missing. Claims may not be accepted if the above procedures are not followed.
 

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